It was a difficult negotiation, but Donna explained everything and in fact, came up with alternatives when I needed them. Donna even negotiated with her own commission to make sure I had the home I needed. (But I don't think she should have had to.) Donna was always on time and kept me updated with all date changes between my buyers and the sellers, and we still made closing on time. I trust her completely. When there was a concern I trusted her to solve it and it never became a problem. She had a recommendations whenever I needed anyone and after I chose, she helped me work with them. In fact she helped me design my new bathroom. I cannot say enough about how professional and caring Donna Bigg is. I have done 4 sales now with her and each time she gives me 150%. In fact, she doesn't end there. I am glad to say she's become my friend and my dog loves her. Donna does more for each client than anyone else I know. I will continue to highly recommend her.